"My kitchen sink backed up, with a major clog, that I just couldn't clear. I researched a local contractor page, on FB, and saw several recommendations and good reviews about, Family Rooter in Fox Lake. I called, made an appointment and Tim arrived, promptly, the next day, ready to go. He asked appropriate questions about my usage, and prior cleaning regimen, and surveyed the paths of the upstairs, and downstairs, plumbing lines. Tim proceeded to clear out the line and provide me with information on how to keep the lines well maintained, and clean, which I greatly appreciated. He did a thorough, efficient, and professional job getting everything running as it should. His pricing was fair and he made sure to deduct a discount coupon which made everything that much better. I would definitely recommended him, to others, and use his services for other needs in the future. Job well done!"

"Family Rooter Plumbing and Sewer was quick, professional, and very knowledgeable. The plumber arrived on time, diagnosed a minor pipe leak and fixed it efficiently. I was impressed with the fair pricing and friendly service. Would definitely use them again for any plumbing services."

"I was nervous about a clogged drain, so I called Family Rooter Plumbing and Sewer IL after seeing them listed as a plumber near me. The technician arrived promptly, was friendly and very professional, and explained what needed to be done. He performed a thorough drain cleaning and left everything working perfectly. The whole experience was reliable, courteous and exactly what I needed from a plumbing service. I would definitely recommend them for any emergency plumber or pipe leak repair needs."

"Great service! Fas response, very reliable and reasonable priced! Best and very knowledgeable! Highly recommend for any plumbing, sewer, water heater, pumps, heating and HVAC! Trustworthy!"

"Family Rooter Plumbing and Sewer IL was incredibly reliable and friendly. They arrived right on time, were very courteous, and fixed my clogged drain efficiently. The whole experience was smooth and stress‑free – I would definitely use their plumbing services again."

"Tim and his partner were great. They were on time, professional and courteous. He got the job done quickly. Will definitely call them again with any plumbing problems."

"From the first phone call to the final walk through, the team was incredibly professional. The plumber arrived on time, explained the issue with our clogged drain, and completed the drain cleaning quickly and cleanly. Their professionalism really stood out – they were respectful, wore clean uniforms, and left the work area spotless. I would definitely recommend Family Rooter Plumbing and Sewer IL for any plumbing services."

"Needed our sewer drain rooded and Tim and Daniel came out the same day to get it unblocked. Apparently my house was built very weird. They were able to navigate all the weird piping and issues. They were able to unblock the sewer main easily once opened. Tim also informed me about a lot of water damage that was caused by the previous owners ignorance, and referred me to a water damage specialist. Overall it was a great experience, despite the bad news."

"We had our sewer line back up, and the first plumber that came out was claiming that we would need to dig the line up for over $10k. So we called Family Rooter and they were able to come out and give us a second opinion which was Much better news than we were expecting. They were able to fix the issue same day (hydro jetting the line), explained everything thoroughly, answered all our questions, and made sure we understood the maintenance plan to prevent the issue from coming back. Will definitely be using their services in the future, especially for the maintenance of the line."

"Rob and Tim out to my house in Harvard to unclog my main sewer drain. Super courteous people and the pricing was half of what other companies were trying to charge us for the same exact quoted work!! The service they performed was professional. They cleared the drain, showed us the camera as they ran it down after the clog was clear and thoroughly explained what our options were. HIGHLY recommend."

"Family Rooter Plumbing and Sewer IL was fantastic – they showed up on time, were courteous and got the job done quickly. The plumber was honest about what needed to be fixed and very professional, which made me feel confident in their plumbing services. We couldnt use our water at all before they arrived and now everything works great! They were extremely transparent about the process and taught us alot about how to keep our system maintained. 10/10 would recommend."

"Highly recommend Tim and his crew! Arrived on time, extremely knowledgeable, went above and beyond to share additional suggestions and were available on a Sunday! Thank you so much for your services!"

"Family Rooter Plumbing and Sewer IL was incredibly efficient and arrived right on time. The plumber was honest, courteous and very professional. They quickly fixed our clogged drain and explained the work clearly. Great pricing and service – would definitely call them again for any plumbing needs."

"Family Rooter replaced our hot water heater and did a great job. They were on time, explained everything clearly, and got the work done quickly and cleanly. No pressure, no surprises, just solid, honest service. Highly recommend and would definitely use them again."

"Tim and his co worker came and helped me seal an appliance gas line. They were so quick and on time. They were so friendly and did it super quickly. I would highly recommend them. They had great communication and made sure to double check everything and also explain all of it to us. Thank you so much."

"Tim came out today to do standard snake maintenance on our sewer line. Great service as usual, and reasonable prices. Highly recommend!"

"Tim is a true professional and service is served with a side of friendly smiles! They came to unclog my difficult kitchen drain with it's old pipes running in every direction and got it working like new again. They gave me great tips about products to use and most importantly, what NOT to use. We look forward to using your service again as warranted. THANK YOU!!"

"I had a plumbing emergency which entailed rodding it out to the street. I called Tim at Family Rooter Drain and Sewer. I have used this company many times throughout the years. I explained the emergency and he came right out! I can always count on him to get the job done at a reasonable price. For all your plumbing needs call Family Rooter Drain and Sewer and they'll get the job done!"

"I reached out to Tim at Family Rooter during a zero degree stretch in February about a blocked sewer. Tim is great to work with! He kept in touch with me and my handyman, taking care of the job, and then helped me file an insurance claim. I highly recommend Tim at Family Rooter. He's the best!"

"We’ve been using family rooter for 3 years now and they have always provided good service. The owner is upfront and friendly. They are quick with emergency service calls and are communicative with any problem. Highly recommended."

"Thank you for your quick service. This was an emergency fix and Family Rooter guys made this easy. They did all the work getting the permits and moved the process along quickly. They recorded their work and shared the video with me. I was able to see the damaged sewer pipe clearly and how the flow was restored once cleared."

"Owner is amazing along with Matt showed up in time gave great customer service great prices will refer anyone to them hire them"

"We recently had new construction completed and in less than a year, we were having draining issues in the new bathroom. We called Family Rooter and Tim and Matt came out as soon as they were available. They were clean, professional, respectful and courteous. They were clear on pricing and saved me some money by letting me remove and reinstall my toilet myself. They walked us through all work they were doing and even let me watch the “colonoscopy “ of my drains all the way to the city line. I will definitely call on them again for future needs."

"Contacted them Sunday evening and they arranged to have someone here for right away on Monday btwn 10-11. James showed up with a girl he was training at around 10am. We went through the whole story with him of everything we have done in the past 3 years with our master bathroom toilet. Other companies always just came in and said they have to Auger the toilet and the problem would clear. Well this seemed to be true but then every couple months like 4 mo and then 6 mo etc the toliet would keep backing up and that bathroom is the least used of our 3 bathrooms in the home. So everytime we would have to pay someone btwm $180-$250 just to Auger the toilet and service fee's . This time I called a different place and my husband and i made sure we told him the whole story cuz we even got a brand new toilet in there by doing a bathroom remodel and that toilet had to be Augered 2 times so we said pls do not come in wanting to Auger the toilet because the problem is deeper then that. James listened to every word we told him and decided to take the toilet off as it was seeping water from the bottom showing obviously that the wax ring was broke as well. He put a camera deep down into the pipes to look at what was happening and he did say our piping was in pretty good condition but the sediments from our hard well water eventually keeps building up that an Auger may knock some things loose each time it was done but the sediment has to be removed and pipes needed hydroflushing. He did this to our pipe lines and it comes with a warranty as well. He reset the toilet with the proper wax ring for that toilet and flushed pipes out along with checking all our sinks toilets drains etc to make sure they were flowing at their best possible so we won't have to call him back for anything for a long while. I really hope James was right and this will fix our constant issues from the 7 yrs of living here because it was not cheap and cash/check Is their preferred method of payment. He did a great job showing us what he believed to be the problem and went the extra mile so we have faith in you James and we now have his number programed to call back for any service needed and will tell friends and family. They all know the problems we have had with that bathroom so now it's a waiting game to show if James was right because if he was then I guarantee he will get our family and friends business as well. Thank you!!"

"Family Rooter Drain and Sewer IL came through for me big time. Super chill guys, showed up on time and handled everything quick. Definitely hitting them up again if I ever need work done."

"Tim did an excellent job at a quality price. I highly recommend!"

"Called Tim on a Wednesday night, he was out and ready to go on Friday morning. I brought him in as a second opinion after having another local plumber check on my problem(clogged shower drain on the basement level) the previous plumber charged us for a full rooting and told us it needed a specialist. Tim came out and blasted the drain with an "air ram" and it was fixed up in under an hour total! Extremely nice and caring gentleman. Great experience all around. Would recommend in a heartbeat!"

"I wouldn't choose anyone else! Very trustworthy, on time and respectful!"

"I've worked with Family Rooter on our sink upgrade and had many consultations for future projects. They know their craft—reliable, professional, and straight to the point. No upselling, just honest work. Even if you just need a second opinion, they’re the ones to call."

"Very reliable and affordable fixed an issue that a different company said they fixed then two weeks later broke and they didn’t pick up. I called Tim and his crew they came out fast fixed the problem the right way for less than the first company and now three months later no leaks still thank you for your great work"

"They are the BEST. Honest, reliable and reasonable plumbing company. They came out today for maintenance but they previously replaced my sewer line. I appreciate that they’re a local family business too. Cannot say enough. No job too big or small. They’re great. Highly recommend."

"9pm on a Saturday night, came home to the drain in my basement overflowing, I had water and sewage in my home. Sent a message on their website, and was contacted back shortly after. I was NOT charged a weekend or after-hours charge for the services, and was told they never charged those fees. Keep in mind, I am not a returning customer, this is my first time ever using Family Rooters, great customer service. HIGHLY HIGHLY RECOMMENDED!! Support Local, Small Business & Family Owned. Thank you Tim and Team"

"Tim and Matt came out for a sewer clean out next day. Were on time, friendly and professional. Worked hard for hours in the cold until pipe was clear of obstruction. Bought them lunch."

"I thought that I had a problem with clogged sewer lines. Tim and Matt checked out my 44-year-old toilets and advised that all 3 needed to be replaced. They installed new ones and they all work fine. Quick, reliable and knowledgeable service."