FAQs

The process starts with a free survey where we visit your property to assess your roof and discuss what you need. After that, you get a clear, no-obligation quote explaining what work is needed and the costs involved. If you’re happy to go ahead, we agree on a start date that suits you. For a typical new roof, once we start, most jobs are finished within one to two weeks, depending on the size and complexity. You’ll be kept updated during each step, and all work is covered by our company guarantee and public liability insurance for peace of mind.
Flat roof repairs and replacements are part of what we do, and there are a few different options to choose from depending on what suits your home and budget. Felt flat roofs are a classic and cost-effective choice, usually made from several layers of felt material, and work well for garages and sheds. GRP, also known as fibreglass, is very durable and gives a smooth, seamless finish that resists weather and leaks. EPDM is a type of rubber roofing that’s flexible and long-lasting, ideal if you want something low maintenance. We’ll talk you through the pros and cons of each option when you get in touch, and can help you with both urgent repairs or full replacement jobs. All work comes with a guarantee so you know you’re protected.
You can get a free no-obligation quote for a new roof. To give you an accurate price, some basic details are helpful, like the type of roof you’re interested in, the size or measurements of the area, the current roof’s condition, and any specific materials you prefer such as slate, tile, or flat roofing options. If you have any photos or plans, those can be useful too. We usually arrange a visit to your property so we can assess everything properly, talk through your options, and then provide a clear, tailored quote without any hidden fees or pressure.
Emergency call-outs are available for roof leaks and storm damage. Response times depend on how busy we are, but usually we aim to get to urgent jobs as quickly as possible, often within a few hours in Redditch, Bromsgrove, Worcester, and the surrounding areas. If you call or message, we’ll let you know how soon we can be there and keep you updated. The focus is always on making things safe and secure, then sorting a lasting repair if needed.
Chimney repairs including repointing and leadwork can be carried out, and these can often be done during the same visit as fixing storm damage to the roof. This means you do not need separate appointments for repairs to the roof and the chimney, helping to save time and reduce hassle. If both your roof and chimney have been affected by storm damage, an inspection is carried out first to assess what needs fixing, and then a tailored quote is provided. All repair work is completed to a high standard and with a focus on keeping your home protected from the elements.
Dry ridge systems are installed as part of our roofing services. The main benefit over traditional mortar ridges is that dry ridge systems use mechanical fixings rather than mortar, which means they are less likely to crack, become loose or need regular maintenance. They allow for better ventilation along the ridge, help prevent water from getting in, and handle movement caused by weather better than mortar does. This often gives the roof a longer-lasting and more secure finish, with fewer callouts for repairs in the future. Dry ridge systems also tend to be quicker and cleaner to install since there is no waiting for the mortar to cure.
Dry verge systems can be installed on most tiled roofs, as they are specifically designed to neatly finish and protect the edges of the roof where the tiles meet the gable ends. They are great at stopping water, wind, and small animals from getting under the tiles. For slate roofs, dry verge systems are not usually suitable because slate is thinner and behaves differently compared to tiles. If you have a tiled roof, a dry verge system is a modern, maintenance-free solution, but if your roof is slate, traditional methods are generally used instead. If you're unsure what type of roof you have, just ask for a free inspection and advice.
A written guarantee is provided with every new roof installation, giving you peace of mind that the work is covered for a set period. The company also holds public liability insurance, so you are protected while the roofing work is being done. You can always ask for details about the guarantee coverage and insurance during your free quote or when discussing your specific roofing project.
Yes, new roofs can be installed in slate, tile, or asphalt, depending on what best suits your property. If you are not sure which material to choose, it can be discussed during your initial consultation. Advice is based on the look you want, the type of property, and your budget. For example, slate offers a classic and durable finish but can be more costly, while tile and asphalt are both strong options that come in various styles and often cost less. A free, no-obligation quote can be provided along with recommendations to help you pick the most suitable material for your needs and budget.
Dry ridge systems can be installed as part of your roof repairs or added to an existing roof. They are a modern way of fixing ridge tiles without using mortar, so you get a more secure and weatherproof finish. Many people choose to upgrade to a dry ridge system when repairing or replacing ridge tiles because it helps with roof ventilation and reduces future maintenance. During a repair visit, the old mortar is removed and all necessary components for the dry ridge system are fitted in place, usually on the same day for most properties. This upgrade gives you a smarter, longer-lasting ridge and is suitable for many types of roofs. If you're thinking about this, it's best to have an assessment on site to be sure it's right for your roof.
Dry ridge systems are part of the services offered and are quite popular as an alternative to traditional mortar bedded ridges. A dry ridge system uses mechanical fixings to secure the ridge tiles along the roof, which means it does not rely on cement. This helps the ridge stay secure in strong winds and changing weather, reducing the risk of cracks or dislodging that often happen with mortar over time. Another benefit is that dry ridge systems allow some airflow, which helps with roof ventilation. In terms of maintenance, dry ridge systems need far less upkeep compared to traditional mortar, which can require regular checks and repairs due to cracking or loosening. Overall, dry ridge systems tend to last longer and are a practical, low-maintenance option for modern roofs.
Dry ridge systems are definitely something we install. They are a great option if your existing ridge tiles are loose or need re-bedding, as these systems secure the ridge tiles mechanically, without using mortar. This means less chance of future movement or cracking, especially in bad weather. Dry ridge systems are also more breathable, which helps with ventilation inside your roof space. If you are noticing your ridge tiles shifting or if the mortar is failing, switching to a dry ridge system can be a safer, longer-lasting solution. We can take a look and advise if this is right for your roof before any work starts.
Gutter cleaning, repairs, and full replacement are offered alongside other roofing work. If you need your gutters sorted while we are repairing or replacing your roof, this can be done in the same visit. Doing both jobs together often saves time and helps keep your property protected from leaks or water damage. Just let us know what you need when you get in touch and we can include gutter services as part of your quote.
When you call out of hours or during an emergency, the first thing done is ask for details about the issue, like what damage you’ve noticed, if water is leaking in, and whether the problem is getting worse. Jobs are prioritised based on things like ongoing leaks, exposed parts of the roof, or anything that could be unsafe or cause more damage quickly. Serious hazards or active leaks that could make your property unsafe or lead to bigger problems get top priority. Clear advice is given straight away, and if needed, someone will get to you as soon as possible, often on the same day, to check things over and make the area safe. The process is designed to minimise disruption and tackle the most urgent situations first.
When we come out to do roof repairs, we always carry out a thorough inspection of the whole roof. This is to check not just the obvious problem but also to spot any hidden damage or issues that might cause problems later. We think it is important to make sure everything is in good shape so you do not end up needing more repairs soon after. After the inspection, we will let you know exactly what we have found and discuss the best way forward before starting any work. This approach means no surprises and you get honest advice on the condition of your roof.
Yes, we handle all aspects of fascias, soffits, and guttering alongside our main roofing services. This includes repairing, replacing, and installing fascias and soffits to help protect your home and improve its appearance. We also offer gutter cleaning, repairs, and complete replacement if needed. Whether you need work done on just your guttering, your roof, or both, you can contact us for a tailored solution to suit your property.
Yes, matching your existing roof tiles or slates is often possible. When repairing your roof, we always try to source the same type, style, and colour as your current tiles or slates so the repair blends in as much as possible. Sometimes older or unusual tiles may no longer be produced, but we do our best to find a match through local suppliers or reclaim yards. If an exact match is not available, we can discuss the closest options with you before any work starts, ensuring your roof still looks consistent and keeps its character.